Call Centre Officer (Shifts) - Islandwide, SG

Roles & Responsibilities

Responsibilities :

• Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
• Fulfillment follow through on case handling and with customers;
• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
• Overtime is required based on the work load.

Skills / Requirement :

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA .

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https : / / www.persolkelly.com.sg / policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Tell employers what skills you have

Customer Service Skills

Microsoft Office

Microsoft Excel

Management of Call Centre

call centre

Interpersonal Skills

MS Office

Attentive

Compliance

Communication Skills

Banking

Customer Satisfaction

Team Player

Customer Service

Customer Services

Customer Service Experience