CUSTOMER SERVICE MANAGER

Customer Service Manager

Company : Safran | Location : Singapore, Singapore | Contract type : Permanent | Contract duration : Full-time | Required degree : Bachelor’s Degree | Required experience : More than 3 years

Overview

Job title : Customer Service Manager. Published date : . This role provides effective support to the Company’s key accounts and strives to improve service excellence by proactively developing relationships and delivering a professional service.

Job Description

Summary / Objective : To provide effective support to the Company’s key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions / Responsibilities :

• Develop relationships, along with having a pro-active approach with customers and understanding their requirements.
• Provide a single point of contact for key accounts and escalate any issues as appropriate.
• Offer support for operational changes along with communicating the impact of change to management.
• Ensure that service to the customer is always of the highest standard and quality.
• Support all day-to-day material requests, from the point of Quote to Sale and remittance.
• Manage and report on all contract performance data.
• Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
• Review and monitor repair work sent to the customer.
• Oversee customer consignment contracts with support from relevant product manager.
• Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Job Requirements

Competencies :

Flexible

An excellent communicator

Professional

Ambitious / Driven

Conscientious

Works effectively as part of the Company team; communicates positively at all levels both internally and externally

Excellent interpersonal, communication, organizational, and time management skills

Professional and flexible approach

Ability to effectively problem solve and use initiative

Required Education and Experience :

Bachelor’s degree from an accredited university or college and at least 3 additional years of customer / contract management experience

Or at least 5+ years of customer / contract management experience

Preferred Education and Experience :

3+ years’ customer support experience

3+ years’ experience in the aviation industry

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine’s World’s best companies 2024 ranking.

Locate your future workplace

Seletar Aerospace Link, Seletar, Central

Singapore

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