Hotel Operations Manager

Marriott

Hotels :

• Duxton Reserve

Singapore, Autograph Collection

Reserve Singapore, Autograph Collection

Vagabond Club, a Tribute Portfolio Hotel

Serangoon Club, a Tribute Portfolio

Hotel

Restaurants &

Bars :

(Duxton Reserve)

Isabel Bar, Officers' Mess Polo Bar (Maxwell

Reserve)

Sharab aur Kebab (The Vagabond Club)

(The Serangoon House)

Garcha Group

Benefits :

Marriott hotel, you, your parents or parents-in-law, children,

spouse / domestic partner, and siblings are eligible for discounts on

F&B and room rates in 8,700+ hotels

worldwide

you have access to the "Global Learning + Development" tool which

creates for you personalised learning experiences designed to help

you thrive in your Marriott career journey

Comprehensive health insurance plan with Raffles Insurance with the

option to upgrade at subsidised corporate

rates

meals and beverage (incl. alcoholic) in any of the four Garcha

Group hotels in Singapore

beverage at Garcha Group restaurants and bars and all Marriott

hotels

JOB

SUMMARY

Supports the successful

execution of all operations in Duxton Reserve hotel operations

departments (may include Front Office, Business Center,

Recreation / Health Club, Housekeeping, Food and Beverage / Culinary

and Engineering / Maintenance) and managing staff. Strives to

continually improve guest and employee satisfaction and maximize

the financial performance of the department. Ensures that standards

and procedures are being followed. Leads specific team while

assisting with meeting or exceeding property

goals.

CORE WORK

ACTIVITIES

Supporting

Operations Team

goals are being translated to the team as they relate to guest

tracking and productivity.

employee and guest satisfaction results and communicates game plans

to address need areas and expand on the

strengths.

has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and

enthusiasm.

guests' ever-changing needs and expectations, and exceeding

them.

Supporting Property

Operations Function(s)

property specific second effort and recovery

plan.

in a timely fashion including all guest satisfaction forms, comment

cards and guest letters.

approaches when dealing with employee

concerns.

to employees at all times.

Communicates / updates all goals and results with

employees.

staff on a one-to-one basis.

the team scheduling against guest and hours / occupied room

goals.

needed.

Managing and Monitoring

Activities that Affect the Guest

Experience

customer service by being readily available / approachable for all

guests.

dealing with guest concerns.

professionalism and courtesy to guests at all

times.

department request.

meet or exceed all hospitality

requirements.

Assisting in

Managing Profitability

in performing required annual Quality audit with

GM.

place.

and activity reports, and other performance

data.

Conducting Human Resources

Activities

hiring decisions.

recommendations from team supervisors.

orientations for new team members are thorough and completed in a

timely fashion.

Other

Tasks

assigned by management.