Infrastructure Engineer

An Infrastructure Engineer (IE) is responsible for designing,

building, deploying, and maintaining the IT infrastructure using

the latest technology for our Customers as well as internal in

house systems. An Infrastructure Engineer requires all the IT

systems that support businesses of any size to function

efficiently. Infrastructure here includes Internet connectivity,

security, cabling, servers and networking, virtualization

platforms, storage area networks and any infrastructure related

technologies.

With the expertise, Infrastructure

Engineers ensure all of the systems within an organization function

seamlessly. They work on site or remotely by evaluating all the

systems within an infrastructure. Engineers may also be required to

interact with all vendors on behalf of the customers or company

concerning the infrastructure.

Infrastructure

Engineer should be knowledgeable about network and security

concepts, SAN technology and storage, and tuning techniques and

system performance configuration and they should have exposure to

networking in Windows server and Linux, TCP / IP environment,

virtualization technologies, and OS performance

monitoring.

Infrastructure Engineer needs good

communication skills and must be able to work collaboratively with

clients and other technical colleagues. Individuals work across all

functional areas of the Company and use a strong customer service

orientation to ensure that all service requests and incidents are

resolved in a professional manner. They share their expertise and

provide individual training and support to their technical

colleagues within TSG. Infrastructure Engineer works with other

technical staff and vendors to provide IT services to all our

customers.

Your job duties will

include but not limited to :

performing installation, configuration, administration, migration,

maintenance, tuning, troubleshooting, patching and upgrading of the

• IT infrastructure;
• managing technical

deliverables of any projects and determine deployment strategy with

Manager to create project plans, project roles and

responsibilities, tracking and reporting project status.

delivering, and maintaining appropriate documentation for systems

in accordance with document control standards and

conduct scooping and customer site evaluation, if

and technical write-out including drawing, if

appropriate solution to enhance / resolve customer's pain

highest at all time

capacity and feasibility studies and resolve system related

issues.

in volume and mean time to recover incidents in your business unit

by providing high-level, independent trouble shooting on technical

Recovery plans, and taking part in technical recovery for major

and cooperating with internal and external groups when required in

order to fully support environments and maintain

definition and implementation of operating procedures and

operability on new and existing systems, ensuring adherence to

change management procedures in defining, planning and implementing

change in such a way that ensures appropriate coordination with

other teams, minimizing service disruption, and ensuring adherence

with business, third party vendors, developers, application support

and technical operations groups to determine appropriate

hardware / software needed and to resolve any issues impacting the

recent developments in related technical community, including new

technology and business news that may impact vendors' ability to

and to fully understand all aspects of each device's technology

engineering tools available to implement conforming

ensuring stack of agents for management systems are properly

installed and connected; and

levels in accordance with change management and security

standards.

respective Team Managers and

Directors

Requirements

Minumum 1 year's experience, fresh graduates are welcome

Bachelor's degree in a Computer Science or

Information Technology field

Professional

qualifications such as MCSA Windows Server 2012 / 2016; or MCSE

Productivity Exchange 2016; or MCSA Office 365

Additional qualifications such as CCNA Routing and

Switching, ; and / or CCNA Security; VCP in Data Centre

Virtualization will be an added advantage

Must

have strong knowledge of enterprise backup solution such as

Symantec, CommVault etc.