Customer Service Agent (Up to $3800) #NKA

Roles & Responsibilities

Location : Eunos

Duration : 12 months

Working Hours : Monday – Friday 9am – 6pm

Job Description :

• Attend to enquiries and requests from phone calls / emails in a professional and prompt manner
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements :

Jessie Hoe Huey Miin

CEI R1103861

EA : 99C4599

Tell employers what skills you have

Customer Relationship

Weather

Upselling

Quality Management

Customer Interaction

Customer Relationship Management CRM

Customer Relationships

Relationship Management

Transparency

Good Communication Skills

Customer Satisfaction

Customer Service

Customer Orientation

Hospitality