Export Customer Service Executive (MNC) - Islandwide, SG

Roles & Responsibilities

Roles & Responsibilities

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Job Requirement

HOW TO APPLY :

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note : Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg .

Trust Recruit Pte Ltd

EA License No : 19C9950

EA Personnel : Chong Kar Mun

EA Personnel Reg No : R2089894

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

PowerPoint

Compliance

Freight

Communication Skills

Excel

Customer Service

Shipping

Customer Service Experience

Work Order