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Application Support Analyst

Application Support Analyst

BASIL TECHNOLOGIES PTE. LTD.Islandwide, SG
21 hours ago
Job description

Roles & Responsibilities

Mandatory Skills :

Infrastructure Support, Product (Application) support (Java .Net or Python)

DB Oracle or SQL

Preferred Skills :

AWS, Applications Support and Enhancement, Service Level Management

Brief Job Description :

Primary Purpose

1. To provide helpdesk support for the project

2. To perform infrastructure and application technical duties

3. To provide project admin support to project team

Responsibilities :

1) To provide helpdesk support and application testing service for the project :

  • manage the project mailbox
  • response / provide advice to users for incident / SR / CR raised by performing business analysis of application functionality (without source codes)
  • ensure all incident / SR / CR are tracked and closed within SLA
  • liaise with subcontractor (via JIRA) to ensure issue is resolved
  • testing of bug fixes in test environment
  • compile daily / weekly / monthly statistics for reporting

2) To perform infrastructure / application technical duties

  • AWS, network or application troubleshooting
  • Deployment of applications (about 1-2 times a month from 5pm – 9pm)
  • 3) Provide project admin support such as

  • Compilation of monthly progress report
  • Facilitate the compilation of Weekly Log Review / Account Review
  • Asset clearance & tracking
  • Personnel security clearance administration
  • Project team onboarding / offboarding activities
  • Documentation updates
  • Educational Qualification : Diploma
  • Years of IT Experience : 1-2 years
  • Work Experience : 1-2 years
  • Must Have Skill : Oracle DB, system support, Java,SDLC knowledge
  • Prefer Skill : AWS, Outgoing personality, good communication and analytical skill are essential;
  • Working Location : Customer site
  • Work Location : Bukit Merah

    Tell employers what skills you have

    Security Clearance

    Troubleshooting

    Oracle

    Business Analysis

    SDLC

    SQL

    JIRA

    Application Support

    Python

    Service Level Management

    Statistics

    Applications Support

    Java

    Infrastructure Support

    Applications Support and Enhancement

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    Application Support Analyst • Islandwide, SG

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