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Incident Manager (Payments & Banking) - Islandwide, SG
IKAS INTERNATIONAL (ASIA) PTE. LTD.Islandwide, SG12 days ago
Job description8–14 years’ experience in Incident Management, with strong banking / payments background. ITIL v3 Foundation Certified; IT Support / Service Support experience. Excellent communication, stakeholder management, and triaging skills. Proactive, detail-oriented, and able to work under pressure with minimal supervision.
Roles & Responsibilities
Responsibilities
- Lead incident triage, coordinate with tech and business teams, and ensure timely resolution.
- Provide clear and timely updates to senior stakeholders.
- Conduct root cause analysis, manage known errors, and document workarounds.
- Drive process improvements, define SLAs, and publish operational performance reports.
- Collaborate with Change / Problem Management teams to reduce recurring incidents.
Required Skills & Experience
Ikas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA Licence No : 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified / contacted.
Tell employers what skills you have
Design For Six Sigma
Process Design
SWIFT Payments
Root Cause Analysis
Financial Risk Management
Safety and Risk Management
ITIL
Stakeholder Management
Six Sigma process
Incident Management
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Manager Islandwide Sg • Islandwide, SG