Media Marketing Leader [ Public Relations Agency ]

Roles & Responsibilities

• Role: Senior / Lead Associate [ Manager ]

• Industry: Marketing Agency at SG & MY

• Working Days: 5 Days, 8.30am-5.30pm, 1 Day WFH

• Office is at Genting Lane [ Between Mattar & Farrer Park MRT ]

• Salary Range: $3,500 - $5,000

Key Performance Indicators For This Role:

1. Customer Satisfaction | 30%

2. Internal Process Quality | 30%

3. Team workers satisfaction | 20%

4. Financial Performance For Portfolio | 20%

Requirements:

• At least 4-6 years of management experiences in marketing agency or related business in Public Relations, Media or Studio Management.

• Ideal candidates must familiar with all aspects from Team Management, Client Management, Brands Communications, Public Relations, Peer Fellowship and Business Management.

Client / Account Management:

• Develop accurate and informed scopes of work including schedules and budgets, using the correct tools (i.e. Microsoft Project, Excel) and with regard to client and agency needs / expectations.

• Manage contract deliverables, account schedule and budget and ensure account progress from goal and deliverables from conception to completion including change management.

• Have a working knowledge of the workflows for media liaison, associates management tools

• Guide teams on mitigating risks on projects / account

• Enforce quality control processes in each project / account

• Ability to manage Singapore & Malaysia clientele directly or with partner agency

Communication Management:

• Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials / documentation when necessary.

• Demonstrate good judgment in choosing methods of communication that are most effective and efficient (e.g. team meetings, in-person visits, phone calls, email)

• Escalate issues appropriately and professionally at all times; demonstrate good judgment during escalation process.

Internal Team Management

• Collaborate and coach key account associates to ensure client expectations are managed with regard to scope and progress in schedule and budget

• Align Personal Goals / Values of Individuals and Company

• Introduction to Public Relations and social media

• Planning and organising at work and for account / project

• Research and resource and network building

• Working with the media and vendor partners

• Work with extended internal team (Contracted associates, media monitoring agency, photographers, and partners) to ensure client expectations can be met.

People & Corporate Citizenship:

• Lead brand ambassador of the company, an exemplary role model for the team

• Appropriately escalate and seek direction on conflicts or difficult people situations.

• Strive to be a positive influence on peer group and cross-capability team.

Business Development Participation

• Evaluate and identify key strategic actions/tools kits to develop the team / company

• Assist in strategic discussion/proposal with new clients (project basis / retainer)

• Through good work and harvest leads for potential business growth

#SCR-carson-cheong

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279

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