Manager, Information Technology
Keppel Management LimitedSingapore, Singapore, Singapore2 days ago
Job descriptionAdminister and maintain the application platform, ensuring optimal performance, resiliency and reliability Perform routine platform upgrades, patching, and health checks Carry out service improvement initiatives based on feedback from stakeholders Manage project activities relating to the above including engagement with potential third-party service providers and internally with existing Service Management and support organizations Gather and analyze business requirements to design and implement enhancements on the application platform, across functionalities Work with developers to build custom applications, integrations, and automation solutions Conduct UAT and coordinate deployment of new features and enhancements Identify opportunities for process and platform optimization through data analysis and stakeholder feedback Define and track KPIs and metrics to measure service performance and improvement outcomes Lead CSI initiatives and ensure alignment with strategic IT objectives Experience with Service Management platforms (e.g. BMC, ServiceNow, JIRA, etc) Minimum 3–5 years of experience in a Business Analyst role with a focus on Service Management Strong understanding of ITIL framework and its practical application Excellent analytical, communication, and stakeholder management skills Experience with Agile methodologies and tools Familiarity with reporting and dashboard creation / enhancement ServiceNow certifications (e.g. Certified ServiceNow System Administrator) ITIL v4 Foundation certified Ability to lead workshops and training sessions Ability to work in a High-Performance IT organization Ability to break down complex problems and identify root causes Ability to evaluate multiple solutions and recommend the most effective approach Thorough in documentation, testing, and process design Focused on delivering value and improving user experience Proactive in identifying issues and driving solutions independently
JOB DESCRIPTION
Enterprise Service Management Process Operationalization
- Analyze, design, implement and improve Enterprise Service Management processes
- Collaborate with stakeholders to ensure processes are aligned with business goals and ITIL best practices
- Develop process documentation, workflows, and training materials to support adoption and compliance
- Cross-functional engagement with IT Operations, Service Desk, and Application teams
- Ownership of the operational relationship with third party vendor or Service Provider for Enterprise Service Management
- To work on the definition of sourcing and management of IT services
- To develop and drive best practice in service desk operations within Keppel group globally by use of consistent tools, processes and communications
- Provide a single point of contact to third party vendor or Service Provider for the provision of service desks services into Keppel
- Monitor quality of delivery from service provider and ensure services are delivered as per SLAs
- Carry out formal quarterly reviews of service provider performance
Application Platform Administration
Application Platform Enhancement & Development
Continual Service Improvement (CSI)
JOB REQUIREMENTS
Required skills
Soft Skills
BUSINESS SEGMENT
Corporate
PLATFORM
Operating Division
#J-18808-Ljbffr
Create a job alert for this search
Manager Information Technology • Singapore, Singapore, Singapore
Related jobs
%20PTE.%20LTD.)
- Promoted
Vice President, Platforms And Architecture, Information Technology
City Developments LimitedSingapore, Singapore, Singapore Vice President, Platforms And Architecture, Information Technology.Join to apply for the Vice President, Platforms And Architecture, Information Technology role at City Developments Limited.We are ...Show moreLast updated: 30+ days ago
- Promoted
Director, Information Technology
Savills Singapore Pte LtdSingapore, Singapore, Singapore Savills is seeking a hands-on IT Director to lead all aspects of our Singapore technology environment and a high-performing local IT team.
The role encompasses IT project management and business par...Show moreLast updated: 30+ days ago
- Promoted
Digital Systems Manager, Data, Information Technology and Systems
Kidstart SingaporeSingapore, Singapore, Singapore Digital Systems Manager, Data, Information Technology and Systems.KSL) was incorporated as a Company Limited by Guarantee (CLG) under the Ministry of Social and Family Development (MSF) in Septembe...Show moreLast updated: 24 days ago
- Promoted
Senior Information Security Manager
Screening Eagle Technologies AGSingapore, Singapore, Singapore The Senior Information Security Manager is responsible for leading and managing the organization’s overall information security strategy, operations, and compliance initiatives.This role requires b...Show moreLast updated: 10 days ago
- Promoted
Information Technology Manager
BIPOSingapore, Singapore, Singapore BIPO is a leading one-stop human resource partner in Asia Pacific, with its global headquarter in Singapore.Founded in 2004, BIPO is a fast-growing company with branch offices in China, Hong Kong, ...Show moreLast updated: 18 days ago
- Promoted
Senior Manager, Information Systems & Technology (Infrastructure Network)
MapletreeSingapore, Singapore, Singapore This position requires leading a team of network engineers to deliver network projects and provide operational support for Mapletree Group, ensuring seamless support for business growth.The primary...Show moreLast updated: 30+ days ago
- Promoted
Technology Manager
ASSURE (SINGAPORE) PTE. LTD.Singapore, Singapore, Singapore Department : Operations / Technology.Reporting To : Chief Operating Officer (COO).The Technology Manager will play a key role in driving AGI’s digital transformation and technology roadmap.This posit...Show moreLast updated: 20 days ago
- Promoted
Technology Manager
SIMPLIFYNEXT PTE. LTD.Singapore, Singapore, Singapore SimplifyNext is a next-generation consulting and technology firm specializing in.Hyperautomation, AI, and Next-Gen Applications.
We help organizations transform by scaling automation, embedding AI i...Show moreLast updated: 3 days ago
- Promoted
Senior Information Technology Audit Manager
Selby JenningsSingapore, Singapore, Singapore Lead and manage end-to-end IT audits, including planning, fieldwork, and reporting.Evaluate the design and effectiveness of IT controls across infrastructure, cybersecurity, data privacy, applicati...Show moreLast updated: 30+ days ago
- Promoted
Director of Information Technology
MindChamps Singapore Pte LimitedSingapore, Singapore, Singapore To lead the strategic direction, implementation, and operational excellence of MindChamps' global IT landscape across Singapore and Australia.
This role oversees enterprise systems including SAP Suc...Show moreLast updated: 12 days ago
- Promoted
Manager, Applications, Information Technology
City Developments LimitedSingapore, Singapore, Singapore Responsible for the operational support, technical enhancement, and integration of the Workday Human Capital Management (HCM) platform.
This role oversees the system landscape, focusing on.The ideal...Show moreLast updated: 18 days ago
- Promoted
Manager, Information Technology
Keppel Ltd.Singapore, Singapore, Singapore Manager, Information Technology page is loaded## Manager, Information Technologylocations : Singaporetime type : Full timeposted on : Posted 2 Days Agotime left to apply : End Date : November 14...Show moreLast updated: 2 days ago
- Promoted
Manager, Applications, Information Technology
City DevelopmentsSingapore, Singapore, Singapore Manager, Applications, Information Technology.Responsible for the operational support, technical enhancement, and integration of the Workday Human Capital Management (HCM) platform.This role overse...Show moreLast updated: 18 days ago
- Promoted
Information Technology Manager
Singapore Energy InterconnectionsSingapore, Singapore, Singapore The IT Manager is responsible for overseeing the organization’s technology infrastructure, ensuring secure, efficient, and reliable operations across all systems.
This role involves strategic planni...Show moreLast updated: 8 days ago
- Promoted
Information Technology Infrastructure Manager
Cordlife SingaporeSingapore, Singapore, Singapore Direct message the job poster from Cordlife Singapore.We are seeking an experienced IT Infrastructure Manager to lead and strengthen the company’s IT infrastructure operations across both on-premis...Show moreLast updated: 3 days ago
- Promoted
Senior Information Security Manager
ProceqSingapore, Singapore, Singapore The Senior Information Security Manager is responsible for leading and managing the organization’s overall information security strategy, operations, and compliance initiatives.This role requires b...Show moreLast updated: 10 days ago
- Promoted
Senior / Chief Manager, Information Technology
MITSUBISHI UFJ TRUST AND BANKING CORPORATIONSingapore, Singapore, Singapore To oversee and manage the overall IT operational environment, including systems, development, and IT security, while ensuring that all technology policies and procedures are properly implemented an...Show moreLast updated: 18 days ago
- Promoted
Senior Manager, Information Technology, APAC
Repligen CorporationSingapore, Singapore, Singapore We are seeking an experienced and dynamic Senior Manager, Information Technology, APAC to lead and manage all aspects of IT strategy and operations across our rapidly growing Asia-Pacific region.Ba...Show moreLast updated: 18 days ago