Roles & Responsibilities
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Shape your Career with Citi
Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.
The Infrastructure Technology Lead Analyst is a senior level position responsible for leading a variety of infrastructure-Storage related operations and engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework, and provide niche skills including code reviews, code enhancements, provide critical problem support to remediate the issues faster, maintain security configurations, develop dashboards, automations, and work with global AI enablement team.
Responsibilities :
- Create complex project plans, perform impact analyses, solve / work high impact problems / projects, and provide resolution to restore services
- Provide Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks
- Provide technical / strategic direction to team members
- Review requirement documents, define hardware requirements and update processes and procedures as necessary
- Ensure ongoing compliance with regulatory requirements
- Responsible for applications dealing with the overall operating system
- Conduct project related research
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and / or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications :
12-15 years of relevant experience in a Storage Engineering / Operations role with sound knowledge of storage hardware and system services.Proficient in Storage platforms like Dell EMC Powermax / Unity, IBM A series storage, Hitachi storage SAN platforms and proficient in storage software such as solutions enabler, Raid comm, IBM configuration manager, Unisphere U4V, SRM, power path, Open Replicator, Open Migrator, storage virtualization, volume manager, File systems, snapshots, multipath software, CISCO, brocade switches.Should have strong expertise in design and configuration support for FCIP configurations for storage for replications and performance tuning, and security implementations for storage.Candidate with shell / Pearl scripting / programming / web framework experience is expected. Certification in ansible is a must requirement for this position with strong knowledge on python, Perl, JavaScript, Shell and Power Shell, angular, VUE, HTML and CSS / HTML / CSS)Experience working in Financial Services or a large complex and / or global environmentCreate complex plans, perform impact analyses solve / work high impact problems / projects, and provide resolutions to restore servicesDrive Root Cause Analysis (RCA) post restoration of service whenever there is some problem due to storage, SAN fabric or SAN replications working with vendors and other stake holdersDesign testing approaches, complex processes, reporting streams, and create automation of repetitive tasks using shell scripting, Pearl scripting, C scripting, ansible and python scripts.Provide technical / strategic direction and act as advisor / coach to lower-level analystsResponsible for overall operating system applications related to storageHas the ability to operate with a limited level of direct supervision & Can exercise independence of judgement and autonomyPerform hardware capacity forecasting, planning and utilization monitoring; make recommendations on hardware and software enhancements to fine tune or update the regional operating environmentTo analyze and apply patches / code upgrade, enhancements and perform management tools upgradesApply new technology and process to improve system operation, supportability, recoverability, availability and performanceCollaborate and work to develop technical solutions, plans and configuration, in response to requirements from Business and Application teams. Execute plan and improvements to completionEnsure compliance to Citigroup Information Technology Management Policies (CITMP) and StandardsImplement network configurations for storage level replication and support for disaster recoveryProject Management experienceConsistently demonstrates clear and concise written and verbal communicationComprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practicesDemonstrated analytic / diagnostic skillsAbility to work in a matrix environment and partner with virtual teamsAbility to work independently, multi-task, and take ownership of various parts of a project or initiativeAbility to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirementsProven track record of operational process changes and improvementEducation :
Bachelor’s / University degreeAdditional Job Description
Ability to develop automations and AI based tools using ansible and coding platform mentioned in the job descriptionAble to review code releases, code testing, code implementation, post implementation checks, to ensure business applications are stable.Strong knowledge and expertise on operating system IBM AIX, Redhat, HPUX, Solaris and Windows platformsStrong knowledge and expertise on clustering and database configurations such as HACMP, Microsoft Cluster, VCS and ASM configurations.Ability to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineHow You’ll Succeed
Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https : / / jobs.citi.com / dei
Tell employers what skills you have
Switches
Perl
Service Design
Technology Management
AIX
Replication
Virtual Teams
VCS
RedHat
Performance Tuning
Small Business
Ansible
Disaster Recovery
Virtualization
Solaris