Customer Relations Officer (1-year contract)

Roles & Responsibilities

We are looking for a passionate and professional Customer Relations Officer to join our Retail Operations team to help us with our mission of providing excellent customer service.

Based in Singapore and reporting to the Branch Manager / Assistant Branch Manager, the incumbent will be responsible for processing claims request from customers.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer service or in operations, we want to talk to you.

What you'll do

• You will perform counter sales duty for betting products.
• You will process prize claims for winning tickets and ensure accuracy of information.
• You will provide Singapore Pools Account application top up & withdrawal service.
• You will maintain confidentiality of information.
• You will attend to customer's query and provide excellent customer service.
• You will assist Supervisor to maintain branch cleanliness and queue orderliness.

Who You Are

Benefits

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

If you are interested, please send your resume to P&C@singaporepools.com.sg . We will reach out to shortlisted candidates for further career conversations.

Tell employers what skills you have

Product Knowledge

Customer Retention

Secondary Education

Interpersonal Skills

Sales Effectiveness

Customer Care

Cashiering

Team Player

Customer Service

Customer Relations

Customer Service Experience