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Call Centre Supervisor ( Pharma MNC / People Management ) #HMN
Recruit ExpressSingapore, Singapore30+ days ago
Job type
- Permanent
Job descriptionCollaborate with multiple stakeholders to fulfil research requirements Generate insights and reports to track call centre performance Review SOPs and ensure adherence to work processes Day-to-day management of a team of 15-20 interviewers Ensure optimal staffing levels to meet call centre deliverables Responsible for recruitment of market research interviewers Building a positive team culture through various engagement activities Support and collaborate in events within and with other departments Proactively track performance & productivity of each interviewer Provide coaching and work with interviewers to improve individual performance Conduct regular call audit checks to ensure call quality Manage the call centre facilities, including telephony and equipment etc
REQUIREMENTS :
- Min Dip in any relevant discipline
- Excellent communication, interpersonal and supervisory skills
- At least 3 years of people management experience with mastery in empathetic leadership
- Meticulous with strong numeracy skills
- Process driven and results oriented
- Intermediate knowledge of Microsoft Excel and Microsoft Office
Subject heading : Call Centre Supervisor
Andrea Eunice Tan Min Er
EA License No. 99C4599
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Call Centre Supervisor • Singapore, Singapore