Business Analyst - Applications (Cluster Offices) - SYNAPXE PTE. LTD.

Roles & Responsibilities

Business Analyst’s key role is to serve as a single point of contact for ensuring smooth operations of the IT systems that are used by the various business divisions. This includes defining and developing technology renewal and refresh strategy with IT delivery teams and business divisions, requirements management, solution discovery, incident management, problem management, service management, risk management and relationship management to ensure smooth operations of the IT systems.

He / She will serve as the link between business units, IT and working levels in the day-to-day operations of the IT systems.

He / She will need to strive to understand business processes, challenges, including user’s priorities, issues and the technical challenges to reach a consensus.

Job Description :

• Responsible for the development and implementation of IT service operations plan, and to ensure successful introduction of IT solution across the system for effective monitoring and management.
• Lead in the development of maintenance plan to monitor and manage the maintenance of IT systems; ensuring operational KPIs and SLAs are met.
• Manage, document and report on performance against SLAs and where SLAs are not met, oversee and develop action plan to bring the performance on track.
• Lead in managing IT service requests, incident and problem management; guide and support the team in resolving escalations of issues or requests and to make decision as needed.
• Lead in the development, review and recommendation of policies, processes and SOPs appropriate for efficient and smooth running of IT systems to meet required compliance.
• Establish process, procedures and communications plan and execute the review of user access on IT systems in accordance to organization standard and policy.
• Lead and facilitate periodic summary status reports, service reviews and detailed reviews of root cause analysis findings of IT service management when applicable.
• Collaborate with Project Management Office and outsourced vendors on the successful transition of completed projects to maintenance phase.
• Support IT audits and entity-wide IT compliance activities and planning.
• Manage outsourced partners and service providers to ensure smooth operations of IT services.
• Participate in strategic and budgetary planning, prepare and administer work unit operating budget.
• Provide guidance and coaching to junior team members.

Requirements

Tell employers what skills you have

Coaching

Excellent Communication Skills

Requirements Management

Listening Skills

IT Service Management

Analytical Skills

Service Management

Healthcare

Relationship Management

Root Cause Analysis

Problem Management

Audits

Articulate

Incident Management