Incident Manager (Payments & Banking) - IKAS INTERNATIONAL (ASIA) PTE. LTD.

Roles & Responsibilities

Responsibilities

• Lead incident triage, coordinate with tech and business teams, and ensure timely resolution.
• Provide clear and timely updates to senior stakeholders.
• Conduct root cause analysis, manage known errors, and document workarounds.
• Drive process improvements, define SLAs, and publish operational performance reports.
• Collaborate with Change / Problem Management teams to reduce recurring incidents.

Required Skills & Experience

Ikas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No : 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified / contacted.

Tell employers what skills you have

Design For Six Sigma

Process Design

SWIFT Payments

Root Cause Analysis

Financial Risk Management

Safety and Risk Management

ITIL

Stakeholder Management

Six Sigma process

Incident Management