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Outlet Manager
REFRESH GROUP PTE. LTD.Islandwide, SG30+ days ago
Job descriptionAt least 1 year proven experience in managing a clinic / beauty salon or similar role Knowledge of the best practices for running a clinic / beauty salon Ability to handle customers' requests and complaints with grace Sales oriented and customer focus Professionalism, independent and initiative with strong self-motivation Excellent written and verbal communication skills in both English & Mandarin Positive thinking and attitude Ability to establish effective policies and procedures, and maintain high service delivery standards
Roles & Responsibilities
Job Description
- At all times, to keep the clinic / beauty salon organized, clean, and attractive to customers.
- To oversee the clinic / beauty salon sales team and other staff members. This includes supervising employees, delegating tasks, evaluating employee performance, managing staff problems, and designing work schedules.
- Oversee the clinic’s / beauty salon's inventory by maintaining stock and purchasing new supplies as needed.
- To greet incoming customers, answer phone calls, and address customer complaints. When customers are ready to check out, assistant outlet managers supervise the cashier to complete sales and collect payments.
- To achieve assigned target and goals set by company.
- Ensure cohesive and harmonious working environment at all level in order to achieve Staff Retention rate.
Job Requirements
Tell employers what skills you have
Leadership
Quality Control
Customer Experience
Inventory
Purchasing
Compliance
Customer Satisfaction
Customer Focus
Customer Service
Scheduling
Service Delivery
Hospitality
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Outlet Manager • Islandwide, SG