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Senior / Customer Service Officer (9-month Contract) (Based at HarbourFront Centre) - D04 Harbourfront,Telok Blangah, Sentosa Island, SG

Senior / Customer Service Officer (9-month Contract) (Based at HarbourFront Centre) - D04 Harbourfront,Telok Blangah, Sentosa Island, SG

MAPLETREE INVESTMENTS PTE LTDD04 Harbourfront,Telok Blangah, Sentosa Island, SG
12 hours ago
Job description

Roles & Responsibilities

The Role

This position will be part of the team to enhance shoppers’ experiences through good customer service at assigned property.

Job Responsibilities

  • Providing mall concierge services.
  • Attending to shoppers’ queries in a professional manner.
  • Assisting customers in loyalty programmes and mall redemption programmes.
  • Attend and respond to feedback received across all platforms within the stipuated timeframe.
  • Encourage and influence good service mindset in the CS team and affirm positive behavior.
  • Conduct service, grooming and housekeeping audit checks on staff and Customer Service Counters

Job Requirements

  • Minimum GCE 'N' Level.
  • At least 5 to 7 years of relevant experience in a retail or hospitality industry.
  • Possess excellent communication and interpersonal skills.
  • Required to work on a 6-day work week, with 2 rotating shifts including weekends and Public Holidays.

    • Tell employers what skills you have

    Customer Service Skills

    Communication

    Concierge Services

    Housekeeping

    Customer Service Desk

    Interpersonal Skills

    Hospitality Industry

    shopping malls

    Excel

    Customer Service

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    Customer Service Officer • D04 Harbourfront,Telok Blangah, Sentosa Island, SG