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Customer Service Officer
OCTOPUS DISTRIBUTION NETWORKS PTE. LTD.D14 Geylang, Eunos, SG5 days ago
Job descriptionMinimum GCE 'N' Level with 2 year of relevant experience Excellent communication and relationship skills Meticulous and hard working Able to work in a very fast pace environment Good IT skills A proven track record of performance and delivery
Roles & Responsibilities
JOB DESCRIPTION
- Manage orders related to enquiries from customers
- Process orders received from emails, portals and faxes
- Data entry, tracking and record-keeping in sales-related environment
- Interface and coordinate with Sales, Procurement, Warehouse and Logistics to ensure seamless order fulfilment on time
- Ensure correct pricing in orders processed
- Resolve issues arising from orders processing with internal stakeholders
- Build sustainable relationships and gain trust with existing customers through effective and interactive communication
- Other ad-hoc projects as assigned
- 5.5 days work week
REQUIREMENTS
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Data Entry
Procurement
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Pricing
Shipping
Customer Service Experience
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Customer Service Officer • D14 Geylang, Eunos, SG