Customer Service Manager

Duties & Responsibilities

Watchfully responds to client inquiries in a professional

manner and ensures that concerns are addressed quickly and

completely

Gathers customer information

thoroughly and effectively, accesses and satisfies client

demands

Educates the salon customers based on

their real needs during their visit to the shop

Provides professional customer support with a forthcoming

mindset for customers to keep coming back and avoid unpleasant

future encounters

Maintains a positive,

empathetic, and professional attitude toward customers at all

times

Attends to and communicates promptly to

address customers' queries at the most excellent

approach

Acknowledges and resolves customer

feedback and concerns

Knows products inside

and out to answer product queries

Communicates

and coordinates with team and management

Ensures customer satisfaction and increases customer

retention

Gathers customer satisfaction levels

and feedback on customer services for continuous

improvement

Provides feedback on the

efficiency of the operations and customer service

process

Qualifications

Bachelor's Degree in Business, Commerce or relevant

fields

Three (3) to five (5) years of

leadership and management experience in customer-service-related

capacity

Consistently well-groomed according

to the high appearance standards of the salon and the

company

High degree of professionalism in

customer service

Exceptional people

skills

High standards of customer

communication skills

Prior experience in the

beauty line preferred

Ability to stay calm and

excellent in handling difficult customers

• Computer literate