Field Service & Support Engineer

Field Service & Support Engineer

This is a permanent position attached to a MNC which provides the operation of power electronic systems. Location :  East

Responsibilities

• Manage and support after sales / service business power quality in the Asia pacific, as well as other regions on special request.
• Provide technical support, in house repairs / analysis for power quality products.
• Organize, coordinate and perform onsite interventions across APAC.
• Support Sales Team for on-site Maintenance contracts and repairs in Singapore.
• Coordinate between Sales & Quality Departments regarding warranty claims.
• Responsible for service and exchange stock, spare parts / safety stock management and monthly reporting.
• Create and maintain service documents.
• Support and training of service partners, maintenance and creation of requested service documentation, check lists and templates.
• Optimization of service product portfolio in APAC (e.g. Maintenance contract).
• Monitor and update all service cases in CRM.
• Prepare and provide plan cost and actual cost for service cases to Head of Service.
• Prepare quotation for service items for Sales Department.

– Responsible for CRM management console.

Requirements / Other Information

Working Hours  Monday to Friday 9am to 5.30pm

Remuneration Package : Negotiable with 01 month AWS and 02 months Variable Bonus