Technical Support Engineer 2

Technical Support Engineer 2

Singapore, Singapore

#LI-SL1

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do :

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
• Autonomously troubleshoot complex and / or high-priority customer issues
• Become a subject matter expert in many Datadog product areas
• Drive product conversations based on needs and problems learned during client interactions
• Provide mentorship to junior members of the team and serve as their escalation partner
• Work from a Datadog office 3 - 5 days per week

Who You Are :

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth :

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.