INNERGY CONSULTING PTE. LTD. - Marine Cargo Claims Manager

Roles & Responsibilities

We are looking for an experienced Marine Claims Manager for a global shipping client. In this role, you will manage claims and litigations lodged by customers, lawyers, recovery agents, and insurers across the APAC region. You will also oversee cargo claims management processes and take responsibility for a designated number of Ports of Discharge (PODs). The ideal candidate will have 8+ years of marine insurance and claims management experience, with strong expertise in maritime laws and conventions related to cargo liabilities, as well as proven leadership and supervisory skills.

Responsibilities :

• Handle direct customer claims, as well as claims from other carriers, insurers, lawyers, and recovery agents.
• Ensure timely responses and resolution of cargo claims and lawsuits with minimal impact on operations and markets.
• Negotiate cargo claims settlements on the most favorable terms, guided by legal principles.
• Identify potential third-party liabilities and actively pursue cargo claims recovery.
• Manage and follow up on cargo claims reimbursements from insurers.
• Maintain and report on end-to-end claims-handling best practices across all available platforms.
• Coordinate with stakeholders to support claims responses in major incidents.
• Assist management with reporting on claims and loss prevention practices, when required.
• Identify and address process or knowledge gaps to reduce legal and financial exposure arising from contractual clauses and operational practices.
• Provide operational teams with guidance on non-standard situations during pre-carriage, pre-delivery, and post-delivery phases.
• Appoint, instruct, and manage external lawyers for legal proceedings and major incidents as necessary.
• Manage in-house retained claims and key customer claims.

Requirements

To apply, please send your CV to talentagent@innergy-consulting.com .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Tell employers what skills you have

Coaching

Budgets

Leadership

Claims Management

Maritime Law

Microsoft Office

Construction

Marine Insurance

Ability To Work Independently

Supervisory Skills

SAP

Excel

Customer Service

Loss Prevention

Shipping

Customer Services