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Student Services Executive - D14 Geylang, Eunos, SG
VERTICAL INSTITUTE PTE. LTD.D14 Geylang, Eunos, SG7 days ago
Job descriptionMinimum qualification : “O” Level (or equivalent). At least 1 year of relevant experience in administrative, customer service, or support roles, preferably in a training, education, or service organisation. Strong communication skills (written and verbal) and good interpersonal skills — able to engage with learners, trainers, and staff professionally. Good organisational and coordination skills; ability to multi-task, follow through, and handle detail-oriented administrative work. Proficiency in Microsoft Office and / or CRM tools. Ability to work independently and in teams. Adaptable to changes (e.g., schedule) and able to work weekend or rostered shifts where needed. 5 days per week (Include weekend shifts / classes)
Roles & Responsibilities
Position Summary
As a Student Services Executive, you will ensure that learners have a smooth, positive, and productive experience from enrolment through to course completion. You will act as a bridge between students, trainers, marketing, and operations, ensuring that administrative, logistic, and support functions are delivered efficiently and professionally.
Key Responsibilities
- Liaise with students, trainers, departments, and external organisations to coordinate training programmes.
- Handle enquiries via telephone, email, walk-ins, and CRM systems regarding course details, scheduling, payments, withdrawals / rescheduling, and complaints.
- Assist with class facilitation logistics : prepare course materials, schedule trainers, monitor attendance, issue certificates, and maintain evaluation and feedback data.
- Manage administrative duties : record-keeping, filing, document control, tracking trainer hours & monthly calendars, support with compliance to internal SOPs.
- Support student services such as laptop / workstation setup, resource issuance, system account setups, and managing learner support requests.
- Coordinate facility logistics : classroom readiness, equipment checks, food or resource distribution, and ensuring smooth centre operations.
- Collaborate with marketing / social media teams : contribute to content related to student experience, assist in photos / videos, support with events or promotion of classes.
- Contribute to continuous improvements : propose operational enhancements, help maintain compliance, support quality assurance and feedback-related processes.
Requirements / Skills & Competencies
Work Schedule
Tell employers what skills you have
CRM
Ability to Multitask
Microsoft Office
Classroom
Ability To Work Independently
Administrative Work
Interpersonal Skills
Customer Service
Adaptable to Changes
Facilitation
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Executive D14 Geylang • D14 Geylang, Eunos, SG