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Customer Service Officer

SHR GLOBAL TALENTSingapore

6 days ago

Job description

Responsibilities :

Attend to inbound calls and provides customer service to the public.
Responds to customer inquiries; provides information regarding products specification, selling price, and / or other Sales matters.
Receives and processes order requests.
Coordinate with respective departments to ensure delivery completion
Making outbound calls to follow up with orders and feedback
Provide indoor sales support.
Assists customers requesting documentations.
Receives and processes order requests including new customers and inactive customers.
Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation.
Perform any other ad-hoc duties assigned by Management

Requirements :

GCE 'O' Level / ITE Certificate or equivalent with minimum 1-year Customer Service / Telemarketing experience;

Proven customer support experience;

Able to work on weekends and Public Holidays on rotating shifts;

Preferably with experience in Retails or F&B industries;

Team player with positive work attitude;

Highly independent and organized;

Ability to multi-task, prioritize and manage time effectively;

Takes pride in providing excellent customer service;

Excellent communication skills and telephone etiquette;

Customer orientation and ability to adapt / respond to different types of characters;

Proficient in computer skills; Microsoft Office.

Work Hours : 5 Days work / week

12Pm to 9 : 30Pm / 12 : 30Pm - 9 : 30Pm

Off Day : Week Day

Alternate Sunday Off

Salary Package :

Basic Salary + Transport Allowance + Afternoon Shift Incentive

Salary Range : $2400 to $3000

Work Location : 3 Buroh Lane Jurong

Lin Stephanie

EA Registration Number : R23118908

EA Licence No : 23C1729 ( SHR Global Talent )

Customer Service Officer • Singapore