Senior Operations Manager - F&B

Job Description & Requirements

Reporting directly to the Director of F&B, you will be responsible for overseeing the day-to-day operations of all food and beverage outlets, ensuring smooth execution within budget parameters. You will drive revenue growth through exceptional customer satisfaction and employee engagement, aligning with the strategic direction set by the Director.

Key Responsibilities:

• Oversee all F&B operations, ensuring they are carried out efficiently and in accordance with budgetary and quality standards.

• Assists in overseeing procurement, and continuously seek improvements in product offerings and service delivery.

• Lead, train, and inspire the F&B team, promoting a culture of lifelong learning, teamwork, and cross-department collaboration.

• Ensure full compliance with all food safety, hygiene, and health regulations.

• Supervise and support outlet managers in the effective management of their respective venues.

• Implement a flexible workforce strategy through multi-skilling and multi-tasking to optimize resource deployment across outlets.

• Analyze daily revenue reports, monitor upselling performance, and propose innovative promotions to meet profitability goals.

• Execute marketing initiatives, promotions, and events to attract new patrons and retain regular customers.

• Carry out any additional duties as assigned by the Director of F&B.

Requirements:

• Diploma or Advanced Diploma in F&B Services Management, Hospitality Management, or related fields.

• Minimum of 5 years of relevant experience in the hospitality or F&B industry.

• Strong leadership and interpersonal communication skills.

• Proficient in Microsoft Office and POS systems.

• Possession of an FSMS (Food Safety Management System) certification will be an added advantage.

• Results-driven with a service-oriented mindset.

• We regret to inform that only shortlisted candidates will be contacted.