Desktop Support Engineer

Roles & Responsibilities

Job Scope & Responsibilities :

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

Tell employers what skills you have

Troubleshooting

Windows 10

Hardware

Outsourcing

Relationship Management

iPhone

Inventory Management

MCSE

Pressure

Windows

Communication Skills

ITIL

Team Player

Legal Compliance

Technical Support