Roles & Responsibilities
REPORTS TO : IT Manager
JOB GOAL : Responsible for the administration and hardware lifecycle management of school
Audio-Visual devices. This role focuses on the AV operations, broadcasting, and
recordings of school events / functions, and ensures digital display continuity
school-wide. Serves as the primary point of contact for projectors, digital signages, and
printers. In collaboration with the IT Specialist, the role also covers daily technology
operations, printing, and helpdesk service requests.
AV Service Management
- Overall AV management includes video, sound, lighting systems, digital displays for classroom
and common devices : configure, monitor, and maintain the performance and integrity of the AV
infrastructures
Administer procurement, deployment, and decommissioning of AV equipment and softwareVendor management : manage relationships for support escalation and timely implementation ofupgrades
Cross-train teammates to promote user support continuityDevelop SOPs, problem-solving guides, and user training programs as neededProvide proactive daily operational support by efficiently troubleshooting user issues andensuring timely ticket resolution, minimizing disruption and maximizing user productivity.
Printer Service Management
Management of printing devices and services are fully operationalManage user administration on the print server in line with the employee onboarding andoffboarding process
Ensure that the implementation of the printing quota is closely monitored to minimize bothprinting and administrative costs
Maintain printer raw inventory (paper, toners, and ink) according to the daily operationalrequirements
Identify and resolve printer issues and escalate to vendors as appropriateEvent Management
Meeting with event coordinator and stakeholders to understand their objectives and AVrequirements
Recommend appropriate AV solutions, equipment and congfigurations based on the requirementOversee AV technical setup and operation, configuring, testing, managing audio levels, videofeeds, lighting cues
Manage event live-streaming and video recordingEndpoint Device Management
Provisioning and deployment of endpoint devicesMaintain assets inventory of all managed devicesPerform troubleshooting on device-related issuesEnsures adherence to IT policies, guidelines, and operation standardsDevelop SOPs, problem-solving guides, and user training programs as neededCommunication & Professional Development
Identity issues within your areas of responsibility and ensure that those issues are understood bymanagement, regularly update your supervisor on your plans and status
Regularly meet with other members of the IT and other stakeholders to develop plans and reviewstatus
With your supervisor, develop and implement a professional development plan that will continueto build your technical skills, knowledge base, and leadership skills
Personal Conduct
Seek to role model in attitude, speech, and actions a consistent walk with Jesus ChristDemonstrate the character qualities of enthusiasm, courtesy, flexibility, integrity, gratitude,kindness, self-control, perseverance, and punctuality
Follow the Matthew 18 principle in dealing with students, parents, staff, and administrationMeet everyday stress with emotional stability, objectivity, and optimismDesired Qualifications
Bachelor's Degree or equivalent degree / work experience in AV systemsPrevious experience in a school environment is highly desirableInterpersonal, problem solving, and organizational skillsAbility to work well in a team and ability to work under deadlines and constraints.Able to self-manage, multi-task, commit, and be customer-centric.Minimum of 4 years experience and demonstrated proficiency in providing end-user and AVsupport
Tell employers what skills you have
Preventive Maintenance
Troubleshooting
Water
Audiovisual
Lighting
Classroom
Service Management
Inventory
Administration
Event Management
Vendor Management
AV
