IT Field Engineer - ESPIRE INFOLABS (SINGAPORE) PTE. LTD.

Roles & Responsibilities

Key Responsibilities :

• Install, configure, and set up IT equipment, including laptop, mobile devices, printers and software systems.
• Provide second-level support to employees or clients for hardware, software, and network-related issues.
• Provide technical support to users, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.
• Document all technical issues, solutions, and system configurations for future reference.
• Manage and support Windows 11, mobile devices and macOS environments.
• Provide regular reports on IT system performance, issues, and upgrades to the IT Manager.
• Work closely with the IT team to develop solutions and improve overall IT infrastructure.
• Utilize ServiceNow ticketing system to manage incident, problem, and change management processes.
• Collaborate with cross-functional teams to implement effective IT support processes.
• Provide comprehensive user training and support.
• Maintain documentation of technical procedures and solutions.
• Provide on-site and remote technical support to customers for any service-related inquiries or issues.
• Provide training to customers or internal teams as necessary to ensure proper use and maintenance of equipment.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Stay up to date with product knowledge, new technologies, and industry trends.

Skills and Competencies :

Tell employers what skills you have

Product Knowledge

Naval Architecture

MacOS

Troubleshooting

Hardware

Ability To Work Independently

Ticketing

Onshore

Formulation

Windows

Mobile Devices

ServiceNow

Technical Support