Senior / Client Advisor

Job

summary / purpose

As Prada Client

Advisor, You guarantee an extraordinary and memorable luxury

customer experience, placing the Client above all, discovering

their needs and expectations, fostering meaningful relationships,

serving as a Brand Ambassador.

You convey and

promote the Brand philosophy and Values to the final Clients

guiding them into the world of Prada Brands.

You

hold yourself accountable to achieve your individual and team sales

target, acting as proactive player in ensuring the best service and

responding to the customer needs for both in store and on ecommerce

channel.

Responsibilities

Place the Customer at the center, creating a welcoming

environment and striving to meet their every need and request,

providing them with an excellence service in accordance to the

"client journey ceremony".

Be driven to exceed

individual sales targets and maximize own sales performances

contributing to the success of the entire store;

Be driven to exceed KPI goals, ensuring the highest

quality of sales and customer service;

Demonstrate an excellence knowledge of the products as

well as Prada history, culture and DNA;

Capture Customer data into the Company CRM with the

purpose of connecting to the client, maintaining and developing the

relationships to offer a personalized approach and develop future

opportunities;

Embrace and promote the Omni

Channel mindset;

Build and maintain an ample

knowledge of the world of luxury fashion by being constantly

informed on fashion trends and competitors, with the purpose to be

able to discuss them with the customers and to give

advises;

Take ownership of resolving Client

complaints liaising with the line manager and Client Service team,

when necessary;

Operate with the highest level

of care and respect for the Products;

Utilize

Company digital tools actively to offer a complete and integrated

luxury experience;

Host and conduct customer

appointments either in presence or leveraging technology to do

virtual meeting;

Work in synergy with the Back

of House, participating to the daily operations of the store and

maintaining an organized stock room;

Act in

compliance to Company procedures on operational guidelines and

stock procedures, as well as security, cash activity, inventory,

logistics and all main reporting activities requested by head

office, ensuring that Company policies and procedures are

proactively executed;

Work as a team player

and partner with fellow colleagues, foster open and constructive

communication, to ensure a consistent exceptional experience and

contribute to a positive working environment, embracing Diversity

and inclusion values.