Service Desk Analyst at Gombak, Up to $3,600 (depends on experience) (12hr Shift) - SUCCESS RESOURCE CENTRE PTE. LTD.

Roles & Responsibilities

• 2 years contract (renewable & convertible)
• Up to $3,600 (depends on experience)
• Monday to Friday : 12hr Shift
• Gombak

Responsibilities :

We are looking for an Assistant Engineer to be an essential member of a 24 / 7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.

Monitor enterprise IT networks and server systems

Act as a single point of contact to customers / users, resolver groups, third party service providers and other departments

Respond to hotline calls and e-mails within agreed timescales

Take ownership of incidents / service requests reported by users, track the incidents / service requests, to ensure closure within agreed timescales

Maintain documentation and comprehensive records of issues and problems

Period :

2 years contract (renewable & convertible)

Location :

Gombak

Working Hours :

Monday to Friday : 12hr Shift

Salary :

Up to $3,600 (depends on experience)

Requirements :

Minimum Higher NITEC in Information Technology or related field of study

1 to 2 years of working experience.

Strong teamwork and communication skills

Excellent customer service skills

Prior experience in Network Operations Centre (NOC) environment preferred

Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays

Interested applicants, kindly email your detailed resume (MS Word format is preferred) :

Gurmit@successhrc.com.sg (Reg No : R1879978)

Please ensure that applications sent through email are no bigger than 1Mb .

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number : 04C3201 )

160 Robinson Road, #13-07 / 08 / 09 SBF Center, Singapore 068914

T : 6337 3183 | W : www.successhrc.com.sg

Tell employers what skills you have

Customer Service Skills

Troubleshooting

Computer Network Operations

High Availability

Documentation

Information Technology

problem solving skills

Answer calls

managing IT system

Service Desk

Communication Skills