Associate - L1 - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

Level 1 : Associate

Is an L2 advisor-in-training, conducting admin and support functions for L3 Senior Advisors. Shadows L2 and L3 Advisors in client meetings, case prep, and documentation. Primary focus is skill acquisition, process familiarity, and foundational client exposure .

Responsibilities

• Prospect, qualify, and follow up with leads.
• Conduct consultations to assess client profiles and advise on PR / Citizenship documentation support.
• Explain service offerings clearly, position value, and handle objections with confidence.
• Prepare proposals, close deals, and manage onboarding handover to the Case Management team.
• Maintain ongoing communication with clients post-signup, ensuring alignment with internal teams.
• Act as a key liaison between clients and Case Managers—clarifying questions, aligning expectations, and resolving issues.
• Track leads, consultations, sales, and client satisfaction metrics.
• Stay updated on ICA policies and communicate changes clearly to clients.
• Meet individual and team sales targets while ensuring a high-quality experience.

What We’re Looking For

Why Join Us?

At Heritage Immigration, we combine expertise with care. Our team has helped individuals, families, and businesses navigate Singapore’s immigration landscape for over a decade. You’ll be joining a supportive environment where your work directly contributes to meaningful outcomes for our clients.

Tell employers what skills you have

Customer Negotiations

Relationship Building

Customer Relationship

Microsoft Excel

Interpersonal Skills

Client Prospecting

Conduct negotiations

Compliance

Selling Skills

Communication Skills

Team Player

People Management