Sr Patient Information Associate (Office Hour)

Institution : Institute of Mental Health

Family Group : Ancillary

Department : Contact Centre

Job Description :

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls / enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities :

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public
• Assists in scheduling appointments for patients and / or provides information related to appointments to patients respectively
• Performs administrative duties such as filing referral documents, department’s records, updating rosters and department statistics reports
• Performs other duties assigned by supervisor

Requirements : Competency

Educational and Professional Requirements

About IMH :

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

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