Data Tech Lead

The Customer Data Tech Lead will occupy a central and critical position within our Customer function, serving as a strategic leader and technical expert. This individual will be directly responsible for leading, inspiring, and empowering a highly skilled team of data engineers, functional specialists and software engineers. The core mandate of this role is to architect, implement, and continuously optimize our customer data tech stack, data pipelines and data API. This involves not only driving the strategic vision but also ensuring the meticulous execution of development, operational excellence, and stringent adherence to best practices in data security and governance. The ultimate objective is to cultivate robust, secure, and high-quality data assets and end to end data activation through high quality integration that will serve as the foundational bedrock for all our customer initiatives, enabling data-driven decision-making and innovation across the entire organization.

Key Responsibilities

1. Customer Data Master Platform Leadership and Development

As the Customer Data Tech Lead, you will take the helm in driving the end-to-end lifecycle of our customer data master platform. This encompasses :

• Strategic Implementation and Enhancement : Leading the strategic planning, architectural design, and hands‑on implementation of the customer data master platform to establish single view / ID of customers onboarded through all different lines of business. This includes continuously enhancing its capabilities to meet evolving business needs and technological advancements.
• Data Governance and Security Enforcement : Ensuring that all aspects of the platform adhere rigorously to established data governance policies, regulatory compliance standards, and robust security protocols, safeguarding sensitive customer information at every touchpoint.
• API Design and Maintenance : Overseeing the design, development, and ongoing maintenance of resilient and scalable APIs for the data master system. These APIs are crucial for facilitating seamless, real‑time data exchange and integration with a diverse ecosystem of internal business applications and external strategic partner systems.

2. Customer Data Platform (CDP) Strategy and Management

This role will be instrumental in maximizing the value derived from our Customer Data Platform :

3. ETL Data Pipeline Management and Operational Excellence

A critical focus will be on the health and efficiency of our data flow :

4. Data Product Development and Activation

You will be at the forefront of transforming raw data into actionable assets :

5. Production API Support and Partner Integration

Ensuring robust connectivity with our ecosystem :

Qualifications

To excel in this role, we are looking for a candidate with a strong blend of technical expertise, leadership capabilities, and strategic vision :

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