Ecommerce Operation Executive - KLHEALTH PTE. LTD.

KLHEALTH PTE. LTD.D09 Cairnhill, Orchard, River Valley, SG

9 days ago

Job description

Roles & Responsibilities

E-Commerce Operations Executive

You will be the primary operational lead of our e-commerce business, overseeing daily activities across online platforms such as Shopee, Lazada, Tiktok Shop and Webstores. Your role ensures seamless execution of listings, promotions, fulfilment, and customer experience. A hands-on, proactive, and execution-driven mindset is essential for success.

This is a highly operational, front-line position where precision, agility, and attention to detail are crucial. You will play a central role in ensuring smooth platform performance, timely order fulfilment, and overall customer satisfaction.

Key Responsibilities

1. Platform & Order Operations

Manage and maintain e-commerce platforms, including product listing, updates, and optimization across marketplaces (Shopee, Lazada, Tiktok Shop and Webstores).
Coordinate with platform partners and support teams to execute promotions and campaigns effectively.
Liaise with logistics partners to ensure accurate and timely deliveries, tracking, and returns.
Oversee end-to-end order fulfilment processes—monitor order status, dispatch accuracy, and stock reconciliation.

2. Inventory & Data Coordination

Monitor real-time inventory to prevent stockouts, overselling, or discrepancies.

Prepare regular operational reports covering returns, refunds, promotions, and inventory variances.

Ensure all data updates and reporting are accurate and timely for business tracking and decision-making.

3. Promotions & Campaign Execution

Execute campaign operations by uploading promotional assets, setting accurate pricing and mechanics, and adjusting listings during sales periods (e.g., flash sales, mega campaigns).

Collaborate closely with marketing and design teams to align visual assets, banners, and content with campaign timelines.

Partner with e-commerce platforms to ensure smooth and effective campaign execution.

4. Reporting & Data Analysis

Track and analyze data to evaluate promotion performance, stock movement, and operational efficiency.

Provide bi-weekly and monthly reports with insights and recommendations for process improvement.

5. Customer & Partner Coordination

Manage customer communications through platform chat, email, or social channels, ensuring timely responses and resolution of escalations.

Build strong working relationships with platform and logistics partners to support seamless operations.

6. Operational Excellence

Maintain and improve operational SOPs to ensure consistency and accuracy across workflows.

Support ad-hoc projects and assignments as required.

Job Requirements :

Diploma in Marketing, Media, Communication, similar or related or at least 2 years working experience in the related field.

Good knowledge of e-commerce platforms and different digital marketing channels.

Excellent communication and interpersonal skills, both written and verbal.

Highly initiative with positive energy, able to work under tight schedules and deadlines.

Consistently and independently solve problems and achieve objectives.

Process good attitude towards learning and improving.

Good analytical skills and attention to detail.

Able to work well in a team.

Basic understanding of design software such as Adobe Photoshop / Illustrator, not a must but a plus point.

Comfortable working in a fast-paced and constantly changing environment.

Tell employers what skills you have

Microsoft Excel

Operational Excellence

Data Analysis

Analytical Skills

Customer Experience

Process Improvement

Listings

Interpersonal Skills

Inventory

Estimates

Attention to Detail

Digital Marketing

Flash

Customer Satisfaction

Tendering

Pricing

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Operation Executive • D09 Cairnhill, Orchard, River Valley, SG