Senior Key Account Manager

WorldFirst is a subsidiary of Ant International, a global

digital payment and financial services leader. Through the World

Account, WorldFirst is meeting the needs of SMEs engaged in

international trade or business, both online via marketplaces or

websites, as well as offline to support importers and exporters.

This includes global collection (receiving payments), making

payments, currency conversion, risk management to help WorldFirst

customers reduce costs, improve turnover efficiency to generate

more revenue and sales, and quickly capture global business

opportunities. WorldFirst serves one million customers worldwide

and is connected to over 100

marketplaces.

Role

Overview

The Key Account Manager

position is a fundamental component of the sales team, responsible

for both the acquisition of new merchants and nurturing their

existing portfolio. By penetrating deep into the B2B, B2C,

E-commerce and Online Selling community you will serve businesses

with an overseas customer base and / or those sourcing goods across

border for sale. You will work cross-functionally with our

Marketing, Partnership, Merchant Servicing, Inside Sales and

Onboarding teams to convert new business opportunities and deliver

customers with the best possible

experience.

What You'll

Do

Self-generate new

opportunities through cold outreach and partnership.

Use your existing network and assigned portfolio of

merchants to generate referrals for new business

opportunities.

Attend relevant industry events

to keep informed of the latest trends and forge new connections

within in the target segments.

Maintain a

specific number of accounts, build strong relationships, and ensure

high levels of customer satisfaction across the

portfolio.

Drive greater uptake of

WorldFirst's suite of products within the account

portfolio.

Present relevant solutions and

provide detailed education to merchants regarding products and

processes.

Work closely with related teams to

resolve merchants' issues.

Share insights and

customer feedback to the wider team ensuring the customers' voice

is heard across the business Have a systematized approach to

keeping in regular contact with merchants and maintain business

relationships.

Key

Competencies Required

Experience working within the B2B payments or commercial

banking industry

Cross-border payments or

Commercial cards experience would be required

A motivated individual with a proven track record of

self-generating leads selling to Business Owners and / or the

C-Suite.

Solutions-orientated approach to

building and maintaining customer relationships.

Effectively communicate via telephone, email and

face-to-face by utilizing active listening skills and good

presentations.

Strong attention to detail, be

process-driven with outreach and engagement cadences.

Ability to handle tough conversations, overcome

objections and deal with customer dissatisfaction.

Skilled in time management, task management and problem

solving.

A collaborator that works with

related functions to best support the client's needs

Someone who thrives in a fast-paced environment with the

ability to learn and adapt to new product knowledge

quickly.