Svc Helpdesk IT Support (Mediacorp) (12hrs Shift - 2work2off) @ Ubi HQ

Description

Our Client : Local Media Industry, Looking Out for Passionate & Committed Individuals to Standby Assisting, Understanding Overview Situation, Provide Guiding Solutions & Resolving Callin Tickets, from Time to Time Basis. Urgency : Very High (Required to Be Able Start Fast Soonest Possible, Preferably) (1 Week to 1 Month Notice Period, Still Considerable) Location : Ubi / Kaki Bukit (Downtown Blue Line) (HQMain Office) Position Title : Customer IT Service Support Reps / ITService Help Desk (Mandarin Speaking + Call Centre Exp - Must Have!!) x 02 (Perm Night Shift) Basic : $ To Be Confirm Perm Shift A : 8.30pm-8.30am Or Perm Shift B : 9pm-9am Job Scope & Requirement Contact Centre Experience 1 Year & or Above (Must Have) Customer Service Skills Ability to Multitask Ability to Handle Difficult Customers Phone Call Etiquettes Demonstrate Job Purpose Dedication, Passion & Commitment with Teamwork Mandarin Speaking Proficiency (Must Have) – Advanced Mandarin proficiency required to interact with high‑quality Mandarin speaking client base Willing to Work on Weekends & Public Holiday Ability to Draft Professional Email Respond Back to Customer Familiar with Smart TV Operation and Handphone Application (Download Application / Install / Uninstall) Familiar with Internet Surfing on the PC Basic Troubleshooting of PC We regret that only shortlisted applicants will be notified . Nonetheless, we strongly encourage & welcome all IT related skillset resumes to match with our on‑hands clients different new jobs opening from time to time. May cross offer another “new or similar job openings, subject to match job fit competency level”. #J-18808-Ljbffr