Customer Service Officer

Roles & Responsibilities

• Cashiering duties;
• Guide residents to make S&CC payment on e-platforms;
• Attend to residents on feedback matters as part of the front line customer service team;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Assist with Facilities Booking matters;
• House visits;
• Any other duties assigned by the Supervisor.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

Administration

Data Entry

Good Communication Skills

Cashiering

Communication Skills

Team Player

Microsoft Word

Customer Service

Customer Service Experience