Insurance Claim Executive

Roles & Responsibilities

Responsibilities :

• Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
• Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
• Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use / rental, etc.)
• Gather, analyse and present evidence / information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
• Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
• Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
• Submit Refund forms for claims due to customers and / or companies upon receiving insurers’ payment confirmation
• Provide timely updates and details of insurers’ claims payments to customers and / or companies. Ensure related reports are updated whenever there is a change in case status
• Ensure all claims document / information are organised and updated to ensure easy visibility / tracking and retrievable :
• Sort and place physical files / documents based on category and status of each claim at designated area
• Update related reports / records for on-time tracking of status.
• Submit closed cases to CSCs for secured storage. Assist in such filing where required
• Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
• Actively initiate / participate to improve such processes when required
• Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management

Requirements :

Working hours :

Mon - Thurs 8 : 30 a.m. - 6 p.m.

Fri 8 : 30 a.m. - 5 : 30 p.m.

Alternate Sat 8 : 30 a.m. - 12 : 30 p.m.

Tell employers what skills you have

Negotiation

Outlook

Casualty

Able To Multitask

Microsoft Excel

CSCS

Ability To Work Independently

Property

Investigation

Written Communications

General Insurance

Subrogation

Team Player

Customer Service

Decision Making

Fraud Risk Management