Customer Success Specialist - Entry Level [ACO-001-13] - EQUE PTE. LTD.

Roles & Responsibilities

Working location : Paya Lebar

Working hours : 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Build strong relationships with clients to ensure their satisfaction and loyalty
• Provide personalized support and solutions to address client needs
• Monitor client accounts and proactively identify opportunities for improvement
• Collaborate with internal teams to resolve client issues promptly
• Conduct regular check-ins with clients to gather feedback and ensure success
• Develop a deep understanding of the company’s products and services
• Create and deliver training sessions to help clients maximize product value
• Track and report on client performance metrics and outcomes
• Identify opportunities for upselling or cross-selling based on client needs
• Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

EA License Number : 22C1278

Disclaimer :

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Tell employers what skills you have

Account Management

Customer Experience

Customer Engagement

Customer Relationships

Customer Success

B2B

Product Management

Presentation Skills

Customer Satisfaction

Consulting

Customer Service

Professional Services