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Freight Customer Operations (Air / Sea) - D17 Loyang, Changi, SG

ALLIANCE 21 PTE. LTD.D17 Loyang, Changi, SG

2 days ago

Job description

Roles & Responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. To execute air & sea freight shipment customer services which includes :

Handling & providing customer service i.e.. Answering of freight enquiries from customers and overseas agent
Perform account management for existing customers
Generating quotations to customers
Negotiate rates with carriers / liners / agents
Handling bookings with shipping lines / airlines & co-loaders
Follow up on export / import / cross trade shipments and updating of shipping status
Prepare shipping documentation
To coordinate air / sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
To monitor shipments and ensure compliance with customers’ SOP
To act as liaison between customers and operations
To ensure efficient service level is delivered for all shipments
To work closely with Sales team to identify potential business opportunities for new businesses.

2. To execute full scope of AOG 24-7 services :

As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection / delivery after your official working hours.

To perform the full scope of customer service and operations roles, these includes : quotes, cargo reservation, shipment confirmation, collection / delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.

To ensure the office and warehouse premises are secured at all times.

To drive safely and observe all traffic regulation.

3. To carry out any other duties as may be expected in a post of this level.

REQUIREMENTS

Diploma in Logistics

2 years working experience in Freight Forwarding / Logistics

Able to work shifts and on-call.

Forklift License (preferred)

Class 4 driving License (preferred)

Tell employers what skills you have

Dangerous Goods (Dg) Management

Operations

Freight Forwarding

Service Level

Freight Transportation

Freight Insurance Administration

Freight Handling

Air Freight

Freight

freight shipment

Freight management

Shipping

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Operation D17 Loyang • D17 Loyang, Changi, SG