Principal / Lead Designer, GovTech Consulting / Product Development Office (PDO)

[What the role is]

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg.

[What you will be working on]

GovTech Consulting partners with government agencies to accelerate their development of in-house product, design, engineering and data capabilities. By embedding technical teams and working side-by-side on modernisation and innovation initiatives, we help deliver world-class solutions and help catalise broader transformation.

At GovTech Consulting, we bring together exceptional technical talent, programme managers & change specialists. Each team member is a recognised leader in their practice area and relishes the challenge of addressing agencies' most critical technology challenges. You’ll also have the opportunity to be forward deployed into the Product Development Office, serving a Ministry Family, and play a leading role in building up agencies’ product capabilities, identifying the right problems to solve, hiring technical talent and shaping ways of working to create lasting change.

We are looking for Principal / Lead Designers to join our team and help drive the evolution of public services that matter. You'll bring strategic thinking, hands‑on design skills, user advocacy and product know‑how to ensure we are solving the right problems, building the right solutions and building solutions right. This role is ideal for someone who loves building new digital products or services, catalysing change and is excited to operate at the intersection of technology, policy and operations. You’ll apply strong product design and consulting acumen to shape solutions that are transformative for users and the agency organisation.

• Lead discovery work to uncover root causes, user needs, and systemic barriers, bringing a product mindset to clearly frame problems before exploring possible solutions
• Apply a breadth of design skills to help agencies understand and reimagine end-to-end user experiences across systems, processes, touchpoints, and stakeholders
• Partner with engineers, product managers, policymakers and operations to bridge user needs with technical and business realities, ensuring solutions are both meaningful to users and implementable at scale
• Partner with the Design Practice to refine and implement design‑led frameworks for discovery, problem definition, solutioning and experimentation
• Build design capability across GovTech and the wider public sector, embedding design as a strategic strength
• Define and track measures of success to show the impact of design across agency engagements and product development

[What we are looking for]

[You’ll thrive here if you]

[Who we are looking for]

(B2B, enterprise, or platform products experience is particularly relevant)

[What will make you stand out]

[Why this role matter]

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market‑competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg / GovTechCareers

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