Design Lead / Snr Design Lead (Innovation Lab), STP, ServiceSG New Public Service Division | Cu[...]

What the role is :

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include :

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward‑looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future‑ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard integrity and reputation of the Public Service and uphold trust of citizens

When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well‑being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful . What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.

If you share our passion in reimagining Possibilities and pushing boundaries to shape a first‑class Public Service, we welcome you to join us!

Follow us @PublicServiceDivision @SGPublicService On LinkedIn | Instagram | Facebook |

The Singapore Public Service : Integrity, Service, Excellence | People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest

What you will be working on :

Responsibilities

Ever tried to get a government service done and felt like it wasn’t built for certain demographic profiles? We feel you. That’s exactly what we’re working on.

The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi‑faceted, which impact the way the Public Service operates and organises itself. Internally, the changes in workforce profile have necessitated a new approach in how the workplace is designed, while the pervasiveness of technology has fundamentally changed the way we conduct our business.

To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation. We seek to continually transform the Public Service to better serve Singaporeans. We do this by championing Public Sector innovation, transforming citizen and business service delivery, building a future workplace, and supporting transformation efforts in the Ministries and Statutory Boards. At ServiceSG, we want citizens to easily and seamlessly interact with government services, with the experience of “Knowing you as one, Serving you as one, and with Heart”.

Key Responsibilities

What we are looking for :

The ideal candidate should be motivated to work with large complex systems problems. You must demonstrate past experience in overcoming systemic constraints through analysis of key system levers (e.g. people, process, policies, tech etc) and designing interventions to improve the user experience. Candidates with past experience in service transformation / experience related projects will be preferred.

Competencies Required

Only shortlisted applicants will be notified within 2 weeks after closing date. Successful candidates will be offered a 2‑year contract in the first instance.

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