Technical Support Specialist

Roles & Responsibilities

About Us

SQL View is a Singapore-based software company with over 20 years of experience building and supporting enterprise systems, especially in the public sector. We focus on delivering reliable software and dependable support to our clients across both cloud and on-premise environments. We're a close-knit team where your work is seen and valued.

Job Description

We’re looking for a dependable and hands-on Technical Support Specialist to join our Customer Success team. This role involves a mix of Level 1 and 2 support responsibilities, on-site deployments, system upgrades, and proactive maintenance work. You’ll work with both cloud-based and on-premise enterprise systems and be a key part of ensuring customer satisfaction.

Key Responsibilities

• Provide Level 1 & 2 technical support to customers via email, phone, or in person.
• Troubleshoot application issues, extract logs, and run diagnostic scripts.
• Assist with deployment, upgrade, and maintenance of enterprise systems.
• Coordinate with internal teams to escalate and resolve complex issues.
• Document support activities, resolutions, and system configurations.
• Perform routine system checks and support preventive maintenance.
• Ensure timely follow-ups and closure of helpdesk tickets.

Requirements

Tell employers what skills you have

Technical Documentation

A+

Preventive Maintenance

Troubleshooting

Hardware

Public Sector

Customer Success

Information Technology

Customerfocused

Enterprise Software

SQL

Windows Operating Systems

Windows

Communication Skills

Customer Satisfaction

Technical Support