IT Support Engineer (BIKE) - (WL-FRW241223 007 / 01)

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24 / 7.

Roles & Responsibilities :

• System Implementation & Configuration : Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support : Provide first-level on-site IT support  on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation : Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring : Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise : Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you!

Requirements

Benefits

In the course of your tenure as  IT Support Engineer , you will learn and acquire the following :