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Customer Success, Project Management Engineer

Customer Success, Project Management Engineer

PCS SECURITY PRIVATE LIMITEDIslandwide, SG
12 hours ago
Job description

Roles & Responsibilities

Pre-requisition

  • Diploma / Bachelor Degree in Computer Science, Computer Engineering or related discipline
  • Able to work independently and a team player
  • Strong analytical and problem-solving skills.
  • Good interpersonal skills to deal with customers and vendors
  • Good communication skills both in writing and verbally to present complex ideas or technical solutions to business or management team

Key Responsibilities

  • Involve in IT System Day 2 activities, including fault isolation and incident management
  • Assist in testing which include the diagnoses of program or system defects and provide remediation or workaround
  • Provide timely, clear and concise information flow among all stakeholders
  • Understand procurement process and handle COTS and support renewals
  • Liaise with customers and vendors in terms of issue resolution
  • Review customer’s existing business workflows or system functionalities and provide recommendations for improvement
  • Plan preventive, corrective and engineering support to meet project SLA
  • Technical Skill Sets :

    Knowledge of one or more of the following will be an advantage :

  • Project Management Certifications (e.g. PMP, ITIL)
  • Agile Methodology (e.g. Scrum)
  • Work Location : Depot Road, Singapore

    Tell employers what skills you have

    Interpersonal Skills

    Scrum

    Customer Success

    Agile Methodology

    Project Management

    Good Communication Skills

    PMP

    System Administration

    Engineering Support

    ITIL

    Able To Work Independently

    Incident Management

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    Project Engineer • Islandwide, SG

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