Roles & Responsibilities
Pre-requisition
- Diploma / Bachelor Degree in Computer Science, Computer Engineering or related discipline
- Able to work independently and a team player
- Strong analytical and problem-solving skills.
- Good interpersonal skills to deal with customers and vendors
- Good communication skills both in writing and verbally to present complex ideas or technical solutions to business or management team
Key Responsibilities
Involve in IT System Day 2 activities, including fault isolation and incident managementAssist in testing which include the diagnoses of program or system defects and provide remediation or workaroundProvide timely, clear and concise information flow among all stakeholdersUnderstand procurement process and handle COTS and support renewalsLiaise with customers and vendors in terms of issue resolutionReview customer’s existing business workflows or system functionalities and provide recommendations for improvementPlan preventive, corrective and engineering support to meet project SLATechnical Skill Sets :
Knowledge of one or more of the following will be an advantage :
Project Management Certifications (e.g. PMP, ITIL)Agile Methodology (e.g. Scrum)Work Location : Depot Road, Singapore
Tell employers what skills you have
Interpersonal Skills
Scrum
Customer Success
Agile Methodology
Project Management
Good Communication Skills
PMP
System Administration
Engineering Support
ITIL
Able To Work Independently
Incident Management