This job offer is not available in your country.
Sr / Logistic Customer Service Manager(Terminal / Chemical / O&G)
RandstadSingapore30+ days ago
Job descriptionMin. 10 years of experience in B2B leadership in customer service operations Degree in Supply Chain / Business or any other relevant fields Passionate in customer excellence Prior experience in implementing supply chain digitalisation Willing to work around Penjuru area (nearest MRT : Jurong East / Clementi)
About the job
- Oversee daily order management and execute process and guidelines
- Define, lead and enhance strategies for service excellence
- Maintain excellence in service recovery, emphasising the prevention of recurring service problems
- Develop the team and review individual performances (growth planning, goal setting etc)
- Continuously refine the CS service excellence strategy
skills and experience required