Service Delivery Manager (LifeCycle)

We're searching for a Service Delivery Manager (Lifecycle) to be part of our diverse team of talent here at NCS!

As a Service Delivery Manager, you are responsible for overseeing the end-to-end delivery and lifecycle management of IT assets, systems, and services. This role ensures that hardware, software, and service components are effectively deployed, maintained, upgraded, and retired in alignment with business needs, compliance requirements, and industry best practices.

What will you do

• Develop and maintain a comprehensive lifecycle management plan for IT assets and systems, including procurement, deployment, maintenance, refresh, and decommissioning.
• Lead and coordinate lifecycle-related projects (e.g., tech refreshes, asset upgrades, replacements) across multiple sites or teams.
• Ensure consistent and high-quality service delivery across the asset lifecycle, aligned with SLAs, KPIs, and customer satisfaction metrics.
• Work closely with cross-functional teams (e.g., procurement, operations, vendors, clients) to plan, communicate, and execute lifecycle strategies.
• Ensure processes adhere to governance, security, and audit requirements; maintain up-to-date records of assets and lifecycle events.
• Identify opportunities to optimize lifecycle processes for efficiency, cost savings, and better user experience.
• Provide regular reports on lifecycle status, upcoming needs, risks, and performance against key metrics.

The ideal candidate should possess :

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