Service Delivery / Application Support Lead (Permanent)

Roles & Responsibilities

Responsibilities

• Own and Manage L3 Support Issues : Act as the single point of contact for L3 issues, logging, tracking, and escalating tickets, ensuring timely resolution and communication during high-severity incidents.
• Coordinate with Internal and External Teams : Liaise with vendors, onshore development teams, and system owners for escalations, bug fixes, data / config changes, and recovery planning.
• Lead Operational Planning and Support Roster : Maintain offshore support schedules, ensure holiday / weekend / critical period coverage, and manage shift assignments.
• Oversee Change and Release Management : Conduct code reviews, validate change artifacts, assess risks, and represent changes in CAB meetings.
• Drive Incident and Problem Management : Lead root cause analyses, ensure implementation of preventive actions, and coordinate cross-team deployments and communications.

Requirements

Location : Expo

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No : R22109232

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA .

Tell employers what skills you have

Leadership

Release Management

High Availability

PRINCE2

Onshore

Logging

Problem Management

Team Coordination

Application Support

PMP

Operational Planning

Banking

ITIL

API

Financial Services