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Customer Service Manager
AVENUE K PTE. LTD.Singapore30+ days ago
Job descriptionDiploma or Bachelor's Degree in relevant fields Professional looking and well-groomed to the standards set Proficient in customer service and communication skills Ability to stay calm in any given situation Possess digital literacy 1-2 years of relevant customer service experience will be a plus Prior experience in the beauty line preferred
Responsibilities :
- To maintain a professional, positive and empathetic attitude at all times
- Provide professional and excellent customer support, encouraging customers to come back
- To satisfactorily respond to customers' demands and queries with excellence.
- To gather and retain customer information
- Communicate and coordinate with the team and management to ensure smooth operations
- Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements
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Customer Service Manager • Singapore