Store Manager (IMM)

Roles & Responsibilities

Internal Title – Head Coach

WHO ARE WE LOOKING FOR?

To work in retail is to be the face of Nike, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. Across the globe, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates, and retail partners in the industry.

We are looking for a Nike Store Head Coach whose mission will be to create an environment within a store that will provide a premium consumer experience, a premium employee experience, and implement programs / processes to drive business results.

WHAT WILL YOU WORK ON?

As the Nike Store Head Coach, you will manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards. You will coach, manage, and focus your team, providing them with a common purpose and inspiring them with the power of the brand. You will build a team with diverse talents and experiences and allowing them to play to their strengths. You will be responsible for communication and delivery of rewards and recognition for store team. As the Nike Store Head Coach, you will manage financial budget including labour costs and overall expenses. You will develop strategies to maximize role of store within District (look beyond single store to district impact.) You will also create plans to address loss prevention concerns with LP, and also create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.

WHAT YOU BRING

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree
• A minimum of 4 years management experience
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Ability to communicate in English
• Ability to build, lead and manage high-performing teams
• Ability to utilize tools to support conflict resolution and employee coaching and counselling
• Ability to work weekends, evenings and holidays as needed

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.

Tell employers what skills you have

Product Knowledge

Coaching

Store Operations

Leadership

Microsoft Office

Visual Merchandising

Inventory

Conflict Resolution

Administration

Merchandising

Budgeting

Customer Satisfaction

Human Resources

Customer Service

Loss Prevention

Apparel